5 Common Printer and Copier Issues and How to Fix Them

Easy Fixes for Common Copier IssuesGraphic Enterprises is always here to help with your Konica Minolta printer or copier—I know how important productivity is to your business! But before you call for service, there may be an easy fix that can get your office back up and running in no time.

Who better than Regional Service Manager Ed Brudzinski to provide some simple fixes that can correct these 5 common printer and copier issues. Ed has been with us for the past 14 years, working with our South Team that includes the Canton, Dover and Coshocton territories. It is his job to ensure top-notch equipment performance and customer satisfaction.

He helps technicians take care of their customers by providing them with the necessary training, parts and technical support they need. He is also always looking for ways to further develop his team so that they can respond to customers in the most timely, efficient manner possible. His dedication has paid off in the form of long-standing industry recognition: Graphic Enterprises has achieved Konica Minolta’s ProTech Award for 25 years and counting!

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Understanding Your Copier Service Agreement

copier service agreementHow many of us have half-heartedly skimmed terms and conditions on a website and blindly clicked, “I agree”? We joke that we may have just signed our lives away to Facebook or Google. When it comes to your business and business agreements like contracts, warranties or service agreements, it is important to understand the ins and outs of what you have signed or purchased.

Ed Brudzinski, Regional Service Manager for Graphic Enterprises, joins us this week on Frankly Speaking to answer some common questions and to remind you of some important things you need to understand about copier and printer service agreements.

What are the benefits of a service agreement?

A service agreement keeps your copier or printer up to Konica Minolta specifications at all times. If you have an issue such as jamming, copy quality or an error code, you can place a call knowing that it will be taken care of in a timely manner at no additional charge by Graphic Enterprises’ award-winning service department. This gives you peace of mind and can save you money over time by not being charged per issue.

What are the main components of a service agreement?

There are four main components a service agreement covers:

  1. Labor: All labor to repair your machine is included, no matter how simple or complex the issue.
  2. Parts: You can rest assured we will only use the highest quality Konica Minolta-approved parts to repair your copier or printer.
  3. Mileage: Costs associated with calling a technician on-site can add up, especially if you are located farther away from the repair facility. With a service agreement, all mileage costs are covered at no additional cost.
  4. Toner: Toner replacement is also included in your service agreement, allowing you to keep your toner costs worry-free.

Plus, if we cannot repair the machine on the premises, we will provide a copier or printer on loan until repairs can be made in our shop, at no additional charge.

How are service agreements billed and are they renewed annually?

Flexible billing options are available for your service agreement. You can choose to have the contract billed monthly, quarterly or yearly. Service agreements are automatically renewed annually.

If I do not have a service agreement, will you still service my Konica Minolta copier or printer?

Absolutely. We will give you an estimate for repairs and if you decide to have the work done, the estimate fee will be waived. Once again, this is where a service agreement can be a big benefit. No need to worry about unexpected repair costs with your copier or printer.

What happens if I want to purchase a new piece of equipment during my service agreement?

In today’s fast-paced business world, you need to be agile and adapt quickly to changes in technology and in the marketplace. Before the end of your service contract, you may realize that your business needs to upgrade its equipment.  The service contract can easily be transferred over to the new equipment.

If you are a business owner in Canton, Akron, Youngstown or Western Pennsylvania, contact us to find out how our award-winning service team can help your business.

Konica Minolta Presents Graphic Enterprises With Pro-Tech Service Award for 25th Consecutive Year

I am happy to report that Graphic Enterprises has earned Konica Minolta Business Solutions’ Pro-Tech Service Award for the 25th consecutive year. It really is a testament to the hard work of our service team on behalf of our clients. The award is only earned by those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.

Graphic Enterprises Receives Pro-Tech Service Award

Graphic Enterprises Receives Pro-Tech Service Award

We were pleased to host Konica Minolta representatives at Graphic Enterprises headquarters for an awards ceremony this past month.  They not only recognized Graphic Enterprises for the 2013 Pro-Tech Service Award, but also for achieving this high level of service and recognition since the program’s inception 25 years ago. The receipt of this award marks our ongoing commitment to offering the best business practices in our marketplace and provides our customers with another great reason to count on Konica Minolta and Graphic Enterprises for all of their office solution needs.

I could not be more proud of our excellent service managers and team. Jim Lowder and Ed Brudzinski lead an amazing group of professionals that respond to customer service needs quickly, professionally, reliably and with maximum performance. Without the exceptional performance of these team members and managers, we would not have been able to achieve this high-level award each year.

Konica Minolta’s Pro-Tech program requires that the Authorized Dealer’s Service Department meet strict requirements to ensure they are providing the best customer service and product support for Konica Minolta devices in the field. These requirements include:

  • Maintaining proper technical and product training for their service technicians
  • Utilizing the latest Konica Minolta service programs
  • Working within the guidelines of Konica Minolta policies and procedures.

Additionally, Pro-Tech dealers must allow random inspections of their Konica Minolta products at customer locations as verification that products are well maintained, and that their customers are satisfied with the level of service and product support that the dealer is providing.

Again, we are very proud of our dedicated and professional service managers and team. If you are a business owner in Canton, Akron, Youngstown or Western Pennsylvania, contact us to find out how our award-winning service team can help your business.

Printers and Copiers for the Youngstown and Warren Areas Since 1991

Many momentous things happened in 1991. Operation Desert Storm began and concluded, South Africa dismantled Apartheid and the USSR was formally dissolved. On a much smaller scale, we were making history at Graphic Enterprises, too. In 1991, we opened our Youngstown office on Market Street near Shields Road.

Today we employ five sales people and four technicians – all Pro-Tech certified – at the office, which covers three Northeast Ohio counties (Mahoning, Trumbull and Columbiana) and two in Western Pennsylvania (Mercer and Lawrence).

In every way, our Youngstown office is a local company. It’s big enough to meet the needs of any business and small enough to deliver that personal touch. Our employees live in or near the communities they serve, including Warren, Boardman, Girard, Niles, Salem, East Liverpool, New Castle, Hermitage, Sharon and beyond. I thank all of them for their hard work in maintaining about 1,500 printers and copiers in the area.

Full Range of Printer Options and Service Available

We offer all the same high-quality Konica Minolta copier and printer models, software and award-winning service in Youngstown as we do at our headquarters in North Canton.

Interested in managed print services? We’ve got it.

Want document scanning equipment and software? No problem.

Need some assistance with IT problems? We can handle it.

So, if you’re looking for office equipment and supplies for your business, school or church, Graphic Enterprises has you covered. Visit us at 4845 Market Street in Youngstown or call 330.782.1714. You can also feel free to contact us on the web.

Why Copier/Printer Lease Payments May Increase

More than 80 percent of our customers choose to lease their copiers and printers. There are many advantages to doing this, including cash flow, a structured payment plan, tax deductions, faster upgrades and end-of-term options.

I always want to make sure the organizations we serve are happy, not only with the quality of our multi-function printers, but also with the terms of our leases. That’s a primary reason we carefully screen our lease vendors, using only the most trusted in the office equipment industry.

One question we often bump into with service-included leases is: “Why do my payments go up after a couple years?” I’ve invited our Director Administration, Karen Brahler to explain this frequently misunderstood issue.

Copier and printer leasing in Canton, Akron, Toledo and Ohio

Leasing is, by far, the most flexible option when purchasing office equipment, such as an all-in-one copier. The fair market lease is the most common because it offers the lowest monthly cost. Other options include a 10-percent purchase-option lease and a dollar-out lease. The best lease for you depends on your budget and your equipment needs.

Service agreements for copiers and printers typically come standard with any office equipment purchase, no matter whom the dealer happens to be.  Of course, this doesn’t guarantee good copier service. Before agreeing on an equipment purchase, you should check out the credentials of your dealer’s service techs.  The service agreement can be billed separate from the lease by the copier dealer or it can be included in the payment and billed by the leasing company.  By combining the service agreement with the equipment lease, we provide our customers with a one-invoice solution that is streamlined and cost-effective.

While you are not required to purchase a service contract when you buy new copier equipment, receiving service on a “time and material” basis is a risky and, quite possibly, a very expensive alternative.  A service contract will ensure regular copier and printer maintenance, minimizing breakdowns. If you only call a service tech when a copier isn’t working, you may be in for costly repairs.

It is also important to recognize that, even though service may be combined with a lease payment (that remains constant), the cost to provide award-winning service escalates slightly from year-to-year.  The gradual increase in payment is usually the result of annual service adjustments.

So, I recommend a one-invoice lease payment that covers both the equipment and the service. This option eliminates the need to pay a separate service invoice each month and helps you to evaluate your total cost of ownership.  Our sales reps are trained to evaluate what plan is best for your business and they will point you in the right direction for the optimal equipment, service agreement and lease structure.  We are flexible because we know the needs of your business may be unique.

If you own or manage a business or other organization in Canton, Akron, Youngstown, elsewhere in Northeast Ohio or Western Pennsylvania, contact me. I would be happy to go into greater depth on how copier leasing and service can be bundled together for you.

 

Why an Authorized Training Partner Means Better Konica Minolta Copier Service

Denny Clark

Denny Clark, Technical Trainer

If your business relies on a Konica Minolta copier, printer or multi-function printer, it’s important that you have a factory certified technician service it. That’s because Konica Minolta has high standards, not only for office equipment, but also for the technicians who take care of it.

At Graphic Enterprises, we currently have 28 field technicians, and the majority of them are factory certified on every type of Konica Minolta office equipment they work on. We  can deliver that level of copier repair and maintenance because, as one of just 30 authorized Konica Minolta training partners in the U.S., we have our own certified trainer, Denny Clark, on site. No other Konica Minolta dealer in our service area – which includes all of Northeast Ohio (Canton, Akron, Tuscarawas County and Youngstown) and western Pennsylvania – has this distinction.

Denny takes between two and six weeks of classes annually with Konica Minolta and then is authorized to teach the exact same classes to technicians here at our office in North Canton, Ohio. If you’re a Konica Minolta user, this gives you three distinct advantages:

  1. More factory certified technicians. Thanks to Denny, we have many technicians trained on each type of copier, printer or multi-function printer we sell. Plus, he makes sure our technicians are trained on every Konica Minolta machine in their territory. So, when you place a service call, you can be confident that the person we send will know exactly how to take care of your copier.
  2. Technicians who have been trained exactly as Konica Minolta would train them. During classes at Graphic Enterprises, Denny uses the same training materials, labs and equipment that Konica Minolta uses. Plus, he has the opportunity to slow down and go over things as often as necessary to ensure that technicians truly grasp each lesson.
  3. Exceptional service quality and repairs that stand the test of time. Denny himself started out as a service technician and understands the value of learning on the job. However, the training courses provide very specific information about hardware and even certain IT components that can keep your Konica Minolta machine running smoothly for longer. In fact, Konica Minolta will not assist a technician on a service call unless he or she is factory certified.

I appreciate the work that Denny does at Graphic Enterprises. He plays a key role in keeping our customers satisfied and ensures that we keep our authorized training partner status.

If you need Konica Minolta copier or printer service, contact us for more information.

Toner Pirates: How to Make Them ‘Walk the Plank’

Toner pirates: the scourge of the copier and printer industryOn a weekly and sometimes daily basis, my staff receives calls about what we in the copier and printer industry call “toner pirates.”

What are toner pirates? They are business scam artists who call legitimate businesses like yours and attempt to trick you into buying copier and printer toner supplies from them. Sometimes they will try to mislead you into thinking you’re dealing with your local copier company, or they will call several times, attempting to gather bits of information each time.

Typically, toner pirates will target people who normally don’t order supplies or who aren’t familiar with the office equipment. The scammers will offer discount toner, cheap copier paper and other copier and printer supplies at a great price. Of course, you probably will never receive the supplies, and, if you do, they are exorbitantly priced and of inferior quality.

Here are some steps to take that can help you avoid toner pirates:

  • Train your staff, especially those who are new or may answer outside calls. Make them aware of this scam.
  • Be wary of callers who claim to be from your copier supplier but use high-pressure sales tactics or offer “last chance” deals.
  • Designate one person to handle office supply purchases. Then, train employees to respond, “I am not authorized to order anything. You’ll have to speak to the person in charge of ordering supplies and get a purchase order.”
  • Ask for the caller’s contact information. Then call your regular supplier to verify the story.
  • Be on the lookout for bogus invoices, which some scammers will send, even if no one in your office placed an order.
  • In writing, dispute bills from suppliers that have misrepresented themselves or their goods. Don’t allow yourself to be pressured into paying.
  • Report suspected toner pirates to the Federal Trade Commission (FTC) by calling 1.877.FTCHELP (1-877-382-4357), or by filling out an online complaint form at www.ftc.gov.

One final word of advice: don’t use poor quality toner or supplies in your copier or printer. It may damage your equipment and/or negate managed print or maintenance service agreements.

Download Konica Minolta Printer Drivers for Windows 7

Few things in business are as challenging as system upgrades. The devil certainly is in the details. One issue we’ve been getting frequent calls about is upgrading to Microsoft Windows 7 and how that affects printers, copiers and multifunction machines. I’ve invited John Sedlak, our IT director, to provide some helpful tips on making this transition:

You’ve recently upgraded to Windows 7, or perhaps you’ve purchased hardware that runs on this new operating system (OS). Hopefully, you planned ahead and also upgraded the drivers for all the multifunction printers and copiers in your office. But, if you didn’t, you probably can’t scan or print anything, right?

Good news! There is a do-it-yourself solution available if you’ve got a Konica Minolta printer. You can download printer drivers for Windows 7 on the Konica Minolta support & drivers search page.

Here are a few key things you need to know before downloading a driver from the matrix:

  • Is your OS a 32-bit or 64-bit system? Find out by clicking the start button on your PC, then control panel, then system and maintenance, and then clicking system. Under system, you can view the system type.
  • What kind of Konica Minolta equipment do you have? Locate the product group, type and name, which will be available in the paperwork and/or manual you received at the time of purchase or leasing. This information can also be found on the machine itself, usually on the front panel.
  • If possible, determine what printer language your application(s) requires. Most anything manufactured in the past five years has PCL and PostScript capabilities right out of the box.  If you’re not sure, download and install PCL6.  It’s the most common PDL (page description language), and most applications know how to work with it.

Once you have these items, you’re ready to do an advanced search and narrow things down. The advanced search link can be found in the left-hand menu box on the Konica Minolta support & drivers search page. Enter the required information or select it from the provided drop-down menus. In the file type category, select “drivers.” Once the site points you to the right driver for your printer, follow the downloading instructions.

If you’re struggling to get your printer and driver to talk across your network, you may need some technical expertise. Graphic Enterprises‘ advanced technical team can help. With years of experience in integrating printers, copiers and other office equipment with computer networks, we can help you get everything running again quickly and cost-efficiently. Contact us for more information.

Recycle Konica Minolta Toner Cartridges with Clean Planet Program

If you’re using a Konica Minolta copier, printer or multi-function printer (MFP), you can now recycle toner cartridges – as well as waste toner boxes, imaging units, developer/developer units and drums – quickly, easily and at no cost. Called the Clean Planet Program, this effort is one facet of Konica Minolta’s ongoing green efforts to protect the environment, reduce landfill waste and minimize its ecological footprint.

This program is available to small, home-office, mid-sized and large (high-volume) businesses, as well as organizations that use optimized print services.

You might be wondering how the toner and ink cartridge recycling program works. The process is simple:

  • Order Konica Minolta Clean Planet box or recycling pallet and UPS labels. If you have an optimized print services agreement, use the established process for printing out postage paid labels.
  • Package consumables in the Clean Planet box, affix the shipping label and send it to Konica Minolta via UPS.
  • Upon arrival, Konica Minolta will sort your consumables, check their condition and replace damaged and worn parts with new ones.
  • The used toner cartridges are put back together and filled with new toner, tested and then placed in new packages.
  • They are sold as remanufactured cartridges.

Graphic Enterprises is proud to be part of Konica Minolta’s recycling effort. Let us help you get the program started for your business or organization. Visit our environment page for more information.

Pro-Tech UPDATE!

This just in: Graphic Enterprises Office Solutions has been awarded the ProTech Service award yet again!

“Not only did Graphic Enterprises meet the standards for ProTech, they blew them away,” said George Spraw, Konica Minolta District Service Manager.

Konica Minolta recognizes dealerships throughout the United States that demonstrate the highest commitment to customer support and satisfaction.  To attain the ProTech standard, each element of Graphic Enterprises’ operation was evaluated and measured, including management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.

“This dealer has a dedication to training… and a response time well under 4 hours. The customers love them and our equipment,” Spraw said, “I believe that Graphic Enterprises is the only dealer remaining that has been awarded ProTech every year that it has been offered. From what I saw, I can see why. This … dealer in North Canton, Ohio continues to operate as a first class, professional service team. Congratulations to Ed Brudzinski and his team. Very, very impressive.”