Why Pro-Tech Means Better Printer and Copier Service

One of the many things I’ve always been proud of at Graphic Enterprises is our exceptional service department. Since Konica Minolta started its Pro-Tech Service Award program 22 years ago for its more than 700 U.S. dealers, only Graphic Enterprises has won it every year. Believe me, it hasn’t been easy. Only about 60 dealers are selected annually.

I’ve invited Ed Brudzinski, our service manager since 1999, to explain more about the Pro-Tech designation:

Konica Minolta evaluates our printer/copier maintenance, troubleshooting and on-site repair work in several key areas, including service management, continuing education and training completion, service metrics (how fast we respond and how often things are fixed right the first time), customer satisfaction and equipment inspection.

During this process, which can take months to complete, inspectors review:

  • The speed and accuracy of our printer/copier repairs.
  • The level of training and expertise our service technicians have achieved with Konica Minolta photocopier and printer equipment and software.
  • The satisfaction level of our customers, based on documentation and three randomly selected interviews.
  • The appearance and overall performance of the equipment itself during the random interviews.

We strive for the Pro-Tech Award because it makes us a better service department. Also, it makes us aware of the important part we play in satisfying Graphic Enterprises’ customers – who can be confident that we’ll keep their Konica Minolta printers and copiers running for years to come.  ~ Ed Brudzinski

Welcome to Frankly Speaking!

Welcome to Frankly Speaking!  My goal in writing this blog is to share some of the knowledge and expertise I’ve gained throughout my 29 years at Graphic Enterprises.  By visiting often, I hope you will have a better understanding of what today’s office technology has to offer.  When I joined my family’s business, office technology was in its infancy and copiers were rather one-dimensional.  Today, the industry is exploding with technology, and as a result, we can provide a wide range of products, services, software and solutions.  From small-end, multi-functional copiers to high-end production print systems, we are experts in a wide variety of color products, document storage/retrieval systems, scanning solutions and managed print services. We are your comprehensive solutions provider, and sharing what we know is just another way for us to partner with you.

Frankly Speaking will cover a wide range of topics – many of which will be covered by our expert technicians and IT specialists.  Our staff has advanced Microsoft certifications and is trained on all equipment and software products.  You will hear from them and gain valuable information about our industry and the new technology it has to offer.

Just when I thought I knew all there was to know about copiers and office technology, I’ve learned that our business evolves fast and changes almost overnight.  Consider Frankly Speaking your resource for the most up-to-date industry news available!