Purchasing a copier or printer for your office or business requires thought and consideration. There are many elements involved in the decision making process, from budget to what features are needed. One element, in particular, should be at the top of your list—who are you going to purchase the product from? With a large purchase like this, it is important to consider the quality of the vendor you are buying from.
Graphic Enterprises is proud to be an authorized Konica Minolta dealer, but what does it mean to be an authorized dealer? And, why should you purchase business equipment from an authorized dealer? There are five benefits authorized Konica Minolta dealers can offer.
1. Access to purchase genuine Konica Minolta products, supplies and accessories
When purchasing a Konica Minolta product, supply or accessory from an authorized dealer, you can rest assured that you are receiving a genuine product with a quality warranty to back it up if something goes wrong. If purchasing from another vender, there is no assurance that the product is genuine. What happens if that business closes its doors and your product breaks down? There would be nowhere to turn.
Protect your investment, be assured of a genuine, quality product and purchase it from an authorized dealer.
2. Access to specialized Konica Minolta Corporate Account Services Program
If you are large business that requires 50 or more units nationwide, or even globally, we can help with your complex needs. Through the Konica Minolta Corporate Account Services Program we can help make the administrative management of your office equipment easier. You will enjoy unified fleet wide billing, service and support. It also gives you greater buyer power when combining orders for all locations.
You are able to maintain the personal relationship with your local dealer, while benefiting from the support of a national infrastructure.
3. Expertly trained staff
We take training our staff very seriously. As an authorized dealer, we have access to ongoing product training from Konica Minolta. Denny Clark, our technical trainer, takes between two and six weeks of training each year with Konica Minolta. He then becomes authorized to teach those same classes to our staff at our training center here in North Canton, Ohio.
How does this benefit you? Our highly trained and knowledgeable staff know the office products inside and out. They are better equipped to answer your questions in the sales process, provide excellent service should you encounter any troubles, and you can rest assured the service you get is high quality and in compliance with all warranty guidelines.
No one has the extensive product knowledge an authorized Konica Minolta dealer has.
4. Authorized service and repair facilities with access to product and firmware updates
Our service and repair facility and staff is top quality. And we are not just saying that, we have the awards to back it up. For 25 years straight Graphic Enterprises has been the recipient of the prestigious Pro-Tech Service Award. The award is only earned by those Konica Minolta dealerships that meet rigorous standards and demonstrate the highest commitment to customer support and satisfaction.
Aside from having access to highly trained, expert service staff, you also have access to product and firmware updates. Working with an authorized dealer, you can trust that you will get the product and firmware updates that will keep your office equipment up-to-date and working smoothly.
Only an authorized dealer can provide you with product and firmware updates.
5. Comprehensive support for Konica Minolta warranties
As we mentioned before, if something should happen to your product, you want to rest assured that your investment is protected. Authorized dealers have full access to Konica Minolta warranty support programs, as well as the unique Customer One Guarantee. This assurance puts customers first and lives by the “It Works or It Walks” motto. It guarantees that your Konica Minolta multi-function printer meets factory specifications and is compatible with your network, or it will be replaced with an equivalent model.
If you experience a warranty issue, our authorized staff is ready to assist you and resolve it quickly.
Choosing an authorized dealer for any of your business purchases is always a good idea, but especially when you are investing in equipment such as multi-function printers and copiers. Protect your investment and be assured of the highest quality service, staff and repairs. If you are a business owner in Canton, Akron, Youngstown or Western Pennsylvania, contact us to find out how we can help your business.