Mistakes. They happen to the best of us. When ordering copier or multi-function printer supplies for your company, it’s possible to get two numbers transposed on your toner cartridge number, or you may order paper with a standard brightness of 92 when you meant to order paper with a brightness of 96 for a special project.
What do you do when you receive your order and realize you accidentally ordered the wrong copier supplies? Supply Sales Manager Erica Farrance joins us this week to answer three of the most frequently asked questions about this exact situation, and what to do to avoid incorrectly ordering supplies in the future.
How do I make a return?
Receiving the incorrect item can be a frustrating situation, especially if your office is in desperate need of the item. When you become a customer, we assign you a designated supply department representative to become your go-to person. Your first step when you notice the error is to call your supply department representative. We want to help you correct the situation as soon as possible and keep your office running smoothly. Your rep will be there every step of the way to walk you through the return process.
What is your return policy?
In general, we have a 30-day return policy. If you have accidentally ordered a product in error, the general policy is to do an even exchange. For example, we would send you a pre-paid return label to use to return the incorrect item and send out the correct item. However, there are variables if an even exchange is not possible, and your supply department rep will walk you through those. Their goal is to make your return as easy as possible.
How long will it take for my return to be processed?
We process returns as quickly as possible to keep your business moving. Generally, all returns that are processed and received before 3 p.m. will be shipped the same day, meaning you receive the correct product the next business day.
Ensuring a Correct Order
As mentioned earlier in the post, it is easy to transpose numbers on a printer cartridge or mistakenly order the wrong brightness of paper. Here a few tips to help ensure your order is correct every time and to make the ordering process quick and easy.
Make a Quick Reference Sheet
A quick reference sheet will make ordering supplies for your organization quick and easy, especially if you have to order for multiple machines or departments. On your quick reference sheet, record the model number and cartridge number(s) for each of your copiers or printers. Record whether you purchase compatible or OEM cartridges. You can also record the brand, pound, weight and quantity of paper you normally order for each machine. This allows you to easily have all of the numbers in front of you when you place your order.
Utilize Your Supply Department Representative
Your dedicated supply department representative is your go-to person and is knowledgeable about your account and buying cycles. Not sure on the printer cartridge you need? Give them your model number, and they can help you order the correct cartridge in minutes. Have a project that requires special paper? Ask your rep; they will use their expert knowledge to help you select the right type of paper to get the job done. Take advantage of this resource!
Interested in learning more about how to order copier and printer supplies through Graphic Enterprises’ Supply Department? If you are a business owner in Canton, Akron, Youngstown or Western Pennsylvania, contact us.